All of our support workers are kind, friendly and patient.
They are:
- Good Listeners: We are here to listen to any concerns or worries you may have, even if you just want to talk things through or ask for advice.
- Proactive: Up on the dance floor with you or sitting down chatting with you. You won’t be alone.
- Responsible: Punctual, compasionate, respectful and mindful. Keeping you safe wherever you are.
- Specifically Chosen: We only employ people who are committed to their role and give 100% every day.
They all have the Care Certificate which is constantly updated.
It covers:
Understand Your Role: Know your responsibilities, workplace policies, and values to deliver effective care.
Personal Development: Create and follow a personal development plan with support for learning and growth.
Duty of Care: Act in the best interests of those you support, assessing and managing risks appropriately.
Equality and Diversity: Treat everyone fairly and with respect, embracing individual differences.
Person-Centred Care: Support individuals based on their unique needs, preferences, and values, like dignity and independence.
Communication: Use clear and effective verbal and non-verbal communication with all relevant parties.
Privacy and Dignity: Promote and protect the dignity and privacy of individuals at all times.
Fluids and Nutrition: Support individuals in accessing proper nutrition and hydration, based on their care plan.
Mental Health, Dementia & Learning Disabilities: Understand and support individuals with mental health conditions, dementia, or learning disabilities compassionately.
Safeguarding Adults: Recognise and report signs of abuse or neglect in adults, following safeguarding procedures.
Safeguarding Children: Understand how to protect children from harm and take appropriate action if abuse is suspected.
Basic Life Support: Be trained in and capable of delivering life-saving first aid in emergencies.
Health and Safety: Follow health and safety procedures to manage risks and respond to accidents or illnesses.
Handling Information: Handle and store personal and legal information securely and appropriately.
Infection Prevention and Control: Maintain high hygiene standards and understand how to prevent and control infections.
Awareness of Learning Disability and Autism: Equips you with the knowledge and skills to understand, communicate, and provide inclusive, person-centred support to these individuals, respecting their rights, needs, and individuality.
They also have Enhanced DBS Check
More information here:
There are 3 levels of DBS Checks, Basic, Standard & Enhanced. The level of check you need is dependent on the purpose of your application.
Basic DBS Checks are the most common, they are required for most purposes unless for the reasons mentioned below.
Standard DBS Checks are not as common however required when working in FCA Regulated Environments such as the Financial or Insurance Sector.
Enhanced DBS Checks are needed if the purpose of your DBS application is for employment/volunteering where you will be working within the health care sector or working with unsupervised children and/or vulnerable adults.
